posts

Jan 26, 2020

Posted on by rboucher

Network back to stable

We experienced a power outage with a tree on the lines, on Saturna Is in Canada. The outage affected Canadian East Point and  north shore customers. A handful of customers on the north shore of Orcas were also effected. The outage lasted from shortly after 11am until 2:45pm.

We continue to experience lower performance issues with the feed to SaturnaNet in Canada. A tower climber found physical damage to the radio/dish on Mt Warburton, Saturna Island.  Our next step is to replace the dish or install a new system.  SaturnaNet offices should be contacted for more information.

Jan 16 / 17, 2020

Posted on by rboucher

Network is stable except for the following.

**>> In Canada on Saturna Island we are experiencing limited performance due to what appears to be an errant radio performance.  We are working with our downstream support system at SaturnaNet to identity and resolve the issues.  (Started mid-day 1/16/20)

**>> We are experiencing a power issue on Blakely Island for a limited number of customers in the airstrip area. (started mid-morning 1/17/20)

Jan 14 and 15, 2020

Posted on by rboucher

Network remains stable despite snow and cold.

**>> Pretty quiet in town hope you all are staying warm. Suppose to warm up tonight. I hear the wind blowing.

**>> if you know of anyone needing help, groceries, wood – email or call in. We will get help to you.

**>> Of course if it’s an emergency call 911.

Rick

Jan 13, 2020

Posted on by rboucher

Network is stable.

**>> No outages reported.

**>> We weathered the snow last night. 23 degrees this morning with another 8 degree drop heading our way.

**>> Stay warm!

Rick

Jan 12, 2020

Posted on by rboucher

Network is stable

••>> We did a have a customer call about intermittent slow speeds off Lookout Mountain.
Tests of radios showed good performance.

••>> If you are experiencing issues it is good to do the following:

1. DO NOT RESET YOUR EQUIPMENT TO FACTORY SETTINGS.
2. DO NOT USE A PEN OR PAPER CLIP TO REST YOUR DEVICES.
3. *** DO CALL ORCAS ONLINE *** and leave a message.
4.*** YOU MAY *** power off you router and / or radio to see if it makes a difference.
5.DO NOT repeatably power cycle your equipment.

••>> Stay warm – It started to snow an hour ago in Eastsound.

Rick

1/10/20

Posted on by Stuart Baker

Network status is fine — we do have a power outage on the Pender Islands affecting two customers.  Will update when we know more.  Stay warm — the winds are fierce!

Jan 9, 2020

Posted on by rboucher

Network is stable.

••>> One of the rainy day issues we have is water intrusion in the cable connecting the outdoor radio and the POE.  The sheath around the cable becomes perforated somewhere from a errant staple or UV deterioration. Water  gets into the cable and is siphoned like a straw down into the bottom of the cable injecting moisture into the POE device. The POE, which provides power for the radio, shorts out and service is lost. The shorting repair requires a visit, cable repair and a new POE.

If water is noticed, the sheath can be removed near the POE entry point and the POE placed above the or up hill of the wire to avoid damage and loss of service.  Call us (360)376-4124 if you need assistance.

••>> Icy steps at my home today. Be careful out there.

Jan 8, 2020

Posted on by rboucher

Network is Stable.

••>> Exciting times as we are working on our first step to extend over Buck Mt to the east side of Orcas.

Jan 7, 2020 Update 2

Posted on by rboucher

Network area serving Dolphin Bay clients has returned too stable.

••>> Network is stable now. No known issues.